From the moment the customer receives the goods, he/she has a right of withdrawal, i.e. a period of 14 days to return the delivered goods, whereby the costs of the return are borne by him/her.
Only products sold through the e-commerce site https://montessori.sotre Purchased, unopened and returned in the original packaging may be refunded.
The procedure is as follows:
The customer sends an email to email@example.com to make a refund request.
The product must be complete, properly protected, in its original packaging (unopened) and, if necessary, with any accessories.
Products purchased from https://montessori.store are guaranteed for 2 years from the date of purchase. The guarantee does not apply in the event of a defect resulting from improper use or handling.
The product is checked by the internal department at https://montessori.store, which confirms the refund or not, in particular by checking whether the product is returned complete and in a condition suitable for remarketing, as provided for in the right of withdrawal became.
If the goods meet the return requirements, they can be refunded or exchanged.
Refunds will be made in one payment based on the return date. Refunds will be made within 3 - 5 working days of receipt of the returned package.
If the goods do not meet the return requirements, they will be sent back to the customer, who therefore cannot request a refund.
You, as a customer, have the right to exchange goods of good quality if the specified goods did not fit in shape, dimensions, style, color, size or configuration within 14 (fourteen) days from the date of receipt of the goods (* the exception is goods that were purchased at a discount).
The exchange of goods of good quality occurs when:
If you as a customer reject the goods, a refund is possible according to the rules of our online shop as follows:
- When selecting a product at a lower cost, the price difference will be given in the form of a voucher
- If you choose a product at a higher cost, you as the buyer pay the price difference